Our volunteers

We empower people facing court alone

Last year, over 1000 volunteers stood with those who have nowhere else to turn.

Our team of volunteers help clients to feel clear about what they need to do when they have no option but to represent themselves. We ensure that those facing court alone feel prepared and supported in accessing justice.

We have been a volunteer team since our beginnings, 25 years ago. In 2001, Diana Copisarow OBE was working as a volunteer at the Old Bailey Witness Service when she received a call from Lord Woolf, then Lord Chief Justice, asking if she could help a woman, terrified of going through the ordeal of a civil case, all alone, in the Royal Courts of Justice.

The criminal courts offered support ranging from police chaperones to the Witness Service so why was there nothing for people in the civil courts where there was such great need? Diana decided to set up a civil equivalent to the Witness Service. With the help of Lord Woolf and others, she founded the first Personal Support Unit within the Royal Courts of Justice.

Rob’s story

“Supporting people at a time of real difficulty has helped me develop new skills and meet people from all walks of life.”

It really helps to have someone who can stay calm, empathise, and explain what is going on in court.

Mentoring young volunteers from Manchester Metropolitan University can be a particularly satisfying part of the role.

If you want a rewarding volunteer role that really does make a difference, get involved.”

Ros’ story

“Where do you start when facing court alone? That’s where a volunteer like me can help.

I offer a friendly face and a calm approach to provide reassurance, then practical support to help clients through the process.

Volunteering is rewarding because we can offer comfort combined with practical support to people affected by trauma.

I’ve gained an understanding of court procedures and forms, and the training really helps me support clients effectively.”

Nigel’s story

“I started volunteering after retiring as a family magistrate, and I’ve thoroughly enjoyed myself ever since.

It’s rewarding to help clients understand how the courts work and support them through stressful family cases.

This work is intensely rewarding, and it’s very enjoyable being with colleagues who share the same passion.

Even though we rarely meet them, children are often at the heart of the cases we help with.”