Gianna booked a remote appointment. She was seeking an extension of an application for a non-molestation order – this was an order put in place to restrict contact with her father. Gianna’s father had refused to engage with the court process, dragging it out. Gianna was extremely distressed and upset.

A series of hearings were arranged. We attended each hearing with Gianna. Hearings kept getting delayed and rearranged due to Gianna’s father being late and not talking on the call. We spoke with Gianna prior to each hearing. We provided her with brief details of what to expect and we also spoke about how she was feeling.

As the first two hearings didn’t go her way, we called her afterwards to provide emotional support. We also reassured her and answered any questions she had so she had further clarification.

Gianna told us via email that our support made a huge difference, as she was able to get reassurance and have any questions she had answered. This was an extremely stressful time for her, and she reiterated how much it helped having someone to turn to for help when questions arose.

* Name changed to protect client