“What does a Support Through Court volunteer do?”
We do not provide legal advice – we provide practical, procedural, emotional and increasingly digital support to clients.
We explain procedures including out of court options, court processes, form filling, helping to comply with court directions such as helping to draft witness statements. Sometimes we attend court with clients and signpost them to further support. We always give them space to talk about their stories, help them problem solve and support them in their next steps.
“What’s a normal day for a volunteer?”
Every day is different. We have a mix of in-person appointments and drop-ins, and some remote support by phone and e mail. We also assist with triage and admin and use our client database to keep accurate records and collect data.
“What are the hours/commitment?”
Offices are open between 9.30am and 4.30pm, so most volunteering will be between these hours. We are piloting an out of office hours service at our remote services, so some out of office hours volunteering may soon be a possibility.
The minimum commitment is 2 full days per month but this can be done in half days. We ideally look for a minimum commitment of 12 months of volunteering, but we are flexible, and for the right candidate can make exceptions.
Most services require you to come and volunteer in-person, but remote volunteering is available on our National Helpline and Online Service.
“What support do I get?”
There is always support available from service staff on site, remote support from service staff based elsewhere, support from fellow volunteers, resources available on our intranet, local meetings and training sessions, national volunteer meetings to get updates, volunteer newsletter with regular updates. Access to a confidential support line, Lawcare, is also available.
You will be given a volunteer handbook that you can refer to at any time which explains our policies and gives contact details for relevant staff.
There is a direct feedback link on our intranet for all our volunteers, so you can feed back to the Senior Leadership Team at any time if needed.
“What is training like?”
A mix of in-person training and online training that covers both soft skills and practical knowledge needed to start is provided. The training package is designed not to be too time-intensive and can be completed alongside a few sessions of shadowing experienced volunteers, so you get a blend of learning. There is something to suit everyone’s individual learning style.
No one can be prepared for every situation, because every client’s circumstances are unique. Our training gives you the knowledge and skills you need to get started, and you’ll continue learning through experience. The important thing is that you’ll have ongoing support from staff and fellow volunteers whenever you need guidance – you will never be expected to figure things out alone.
“What skills do I need to be a volunteer?”
You don’t need to have any legal knowledge or background.
We are looking for people who are problem solvers, can use research skills to find answers, are calm, patient and empathetic. Non-Judgmental. Good IT skills are a must. Teamwork and a willingness to get stuck in is essential.
“How do I apply?”
Complete the application form on our website. Once you have submitted this, we will get back to you within 10 working days. If you are successful at the application stage, you will be invited to attend an informal interview to discuss the role and expectations further.
If you are invited to volunteer after the interview, you will be asked to provide us with 2 referees, and we will also ask to see your ID as part of our safer recruiting policy.